Saturday, February 22, 2014

Publicity of Oxygen

OK, so O2 mobile phone company, you just lost my business for life. Just spent 45 minutes on hold on a premium rate number (0844, 5p/minute). When I got through, I said "I've been on hold for 45 minutes, and my battery will go at some point, so if you can just give me my PAC number a.s.a.p, that'd be much appreciated". The response, "It'll take as long as it takes" and she then ploughed through an interminable tedious written script. In the end, I had to ask for the PAC at least four times before they actually gave it to me.

I can't understand the mentality of a company that wants to make this process so time consuming and irritating. If a customer is asking for a PAC number, they've already decided to leave you. All you can achieve by making the process long winded and irritating is to ensure you never ever get them back. Why on earth is it not possible to request your PAC online !!!