I have reported a crime to you. Not only are you ignoring this, and
refusing to take ation as a company, you are also withholding the information I
require to pursue the matter legally myself. Pointing me to your 5000
word legalese user agreement may or may not cover you legally but it makes not one bit of
difference to the ethical and moral issues here.
You have a system that allows criminals to prosper with no possibility for redress for their victims. The
simple recipe for the criminal is as follows:
1. Ensure your postal
address is not your residential address and, ideally, use an incomplete
name (e.g. A Smith, rather than Mrs. Annabel Smith).
2. Buy something on
eBay, preferably expensive and easy to sell.
3. When it arrives, report
it as 'not as described' and wait for the seller to accept a return.
Send back an empty box.
5. eBay gives you, the criminal, a full refund,
essentially completing the theft on your behalf.
6. The seller can't
make a small claims court claim against you because they don't have your
full details, and eBay will help you get away with your crime by
refusing to give the seller your contact details.
7. eBay will also charge the seller their normal fees, hence profiting from your crime. Apparently, that's OK if you're an international tax-avoiding mega-corporation.
So, eBay, if what you
are telling me is that this is how your business is intended to operate,
then we're done here. If, however, anyone in your organization has the
smallest chance of thinking this is an immoral way to act, then please
pass this case on to them for their consideration